n8nv1.1.0Marketing

Omni-Channel Inbound Bot

One inbox, three channels — route conversations to the right human or auto-responder.

Overview

Each channel webhook drops messages into a shared queue. A classifier node tags intent (sales / support / billing) and routes the conversation to the matching team channel, with full thread history.

Unified threading

Replies on any channel reach the original customer on the channel they used.

Setup Guide

1

Provision channel credentials

Telegram bot token, Discord bot, and a WhatsApp Business API account.

2

Wire up routing rules

Edit the Switch node to match intents to your team channels.